Salon Guidelines

Here you will find some guidelines we have set out for the salon to ensure
you have the best visit possible


Timekeeping
We keep to quite a busy timetable of appointments in a day so keeping time for appointments is really important to us and appreciated. Please arrive 5 minutes early for your appointment where possible so that we can start your appointment on time. If you are a new client please arrive around 10 - 15 minutes early to fill out the client consultant forms. If you are running behind please try to call or message your therapist to let them know if possible. Unfortunately, if you are running late, it may be the case that the therapist may need to adjust the treatment to the available time remaining where the full treatment cost will still be applicable, alternatively there may no longer be the time to complete your treatment and therefore it may be necessary to reschedule and you will be liable for the cancellation fee.
As therapists we always try our best to keep to time but if we are running late we will always apologise and see to you as soon as we can.

Cancellation/Reschedule Policy
We require 24 hours notice prior to the time of your appointment for cancellations to make the space available for the continuing waiting list of clients we have, and to easily reschedule the appointment for you if necessary. If you are rescheduling your appointment, we will try our best to fit you in elsewhere to the next most suitable time for you.
We will require a cancellation/no show fee where the cancellation is short notice, or where the client does not turn up at all, called a 'no show' appointment as follows:
  • Over 24 hours notice - NO fee required
  • The day before your appointment but less than 24 hours notice - 25% of full appointment costs
  • On the day of your appointment or 'no show' - 50% of full appointment costs
An online payment request for the cancellation/missed appointment fees will be sent to you, that will be requested before you attend your next appointment.
We hope you understand our time is very important to us and all our clients, and missed or cancelled appointments can lead to many gaps in our weekly diaries.

Automated 'Fresha' Appointment Reminders
As a courtesy, with your consent beforehand, our booking system 'Fresha' is set up to send you an email confirmation on booking an appointment with us. Please check your email booking details are correct as this will be the time and date we will have in our diary. An email and  text (SMS) reminder of your appointment will be sent to you 24 hours prior to your appointment. If our reminders are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and potential charges. Please remember to advise us of any changes in either email address or mobile numbers. Please inform a therapist if you are not receiving these notifications and would like to.

Consultation Medical History Forms
 We ask every new client to complete a full consultation medical history form before we are able to complete treatments. If you need to discuss anything with therapists we are able to do this in our private treatment rooms.
We ask all clients to keep us updated with any changes in your health and medication so that we can update your forms as required. Some changes may change the treatments that are available to you so please let us know as soon as possible.

Patch Testing
 Some treatments will require us to carry out a patch test at least 24 hours previous to your appointment booking. If it has been longer than 12 months since your last treatment you will be required to have a new patch test completed.
If you are new to our salon but have had the treatment elsewhere you will still be required to have a patch test with us as we may use a different set of products.
Your appointment will need to be rescheduled or cancelled if your patch test is missed.
Patch testing is required by law.

Treatment Restrictions
 Some treatments we offer may be restricted to you, and by our insurance cover we have to follow certain guidelines....
  • Under 16 years of age
If you are under the age of 16 you are unable to have some of the treatments we have on offer.
For the treatments that you are able to attend, we will require a parent or guardian to fill out and sign a 'Parental Consent Form' for you.
Please contact the salon for further information about what is available to you.

  • Pregnancy & Breastfeeding
Pregnant clients and those who are breast-feeding may not be able to have our full list of treatments available.It is  advisable to call and talk with the therapists about the treatments you are interested in having, before you book an appointment, so that we can discuss everything with you and create an appropriate booking.

  • Medical Conditions
For clients who have medical conditions, it may be the case that we cannot perform treatments for you during or after treatment for your condition, so it is advisable for you to call and chat to us so that we can make the right decision about booking appointments for you. It may be a request from us that we need a doctors consent letter to be able to perform treatments as per our insurance requirements.

Please do not hesitate to call and speak with us for further information about the above restrictions.


Accompanying People At Your Appointments
We are happy for family members and/or very well behaved children to accompany you to your appointment, but we do advise otherwise. We appreciate this may be necessary sometimes, but we also want you to have the most relaxing visit at our salon and strive for you to have 'me time' whenever you come to see us. Our treatment rooms are comfortably dressed and a chair is always available for an accompanying person. If you are bringing small children with you they must be able to sit on their own and not on your lap etc. We advise you bring them a little something to do with you to keep them happy and occupied. If possible it is advised accompanying people (excluding minors needing supervision) wait in reception for the duration of your treatment appointment.

Mobile Phones
 We understand we live in a world of electronics and smartphones, so we understand there may be many reasons why you need to leave your phone on and have it near to hand, but we do request they are put onto a silent mode so they do not disturb other clients in the salon, some of those who may be having relaxing spa treatments in the quiet. We understand you may need to take a phone call or answer a message but we ask that you keep it short and quick so not to make your appointment overrun.

Personal Property
 Some treatments may require you to remove jewellery, watches, or small personal items and we ask to put them away safely. We accept no responsibility of any damaged or lost items while you are at the salon. We ask you to check you have all your belongings with you before you leave the salon. 

Lost Property
 If we find items of lost property at the salon, we will pop it locked away, and in the first instance if we know who it belongs to we will be in contact with them as soon as possible to come and collect it. If we do not know who it belongs to we will wait for clients to contact us to see if we have found it.

Smoking
 We operate a strict non smoking policy at the salon, this also includes electronic devices. We thank you for your understanding with this.

Gift Vouchers
Gift Vouchers cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift vouchers will not be accepted past their expiry dates.

Right To Refuse Service
 Our therapists  reserve the right to refuse to perform a service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
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